In case your account is locked, you may try again after the indicated period has passed. If you forgot your password, you may also select the “Forget password” option on the login screen of the application. Input your registered account and account information to the fields provided to reset your password....

Your saved favorites and/or scheduled transactions might not have met our criteria for transferring to the new app.  We apologize for this inconvenience, but this is our way to ensure that the data stored will not prevent issues in the new Security Bank app. ...

Payments shall be posted to your account within 2-3 banking days. Please be guided that no payments are processed on weekends and holidays. Should your due date fall on a weekend or holiday, we suggest you settle your payables before your due date to avoid incurring late payment fees and interest charges. ...

Help & Support is a new feature of the all-new Security Bank app that allows users to access all the support they need in one page. This feature is designed to help users quickly find answers to their questions and resolve any issues they may encounter while using the app....

Call the Contact Center at 8887-9188 to request for User ID retrieval. Depending on the verification process, you may be asked to visit your nearest branch to present proper identification before we can send the user ID to your registered email address....

To pay your credit card dues: Log in to the app. From your dashboard, select the Security Bank credit card that you would like to pay. Tap on "Pay Credit Card" under quick actions. You will be redirected to the bills payment feature wherein you can select Security Bank as your biller. Fill out the required details and click on "Submit". Once you con...

This is only possible via Security Bank ATMs with eGiveCash-enabled. For the full list of ATMs with eGC, click here....

To set up Daily Budget Alerts for Supplementary Cards: Log in to the all-new Security Bank app. From the homescreen/dashboard, scroll down to the “Credit Card” section and select the primary credit card from the list. Tap on the “Supplementary Card” button and select your preferred supplementary card. Select the “Manage” tab. Switch on the toggle bu...

There will be possible unwanted declined transactions and possible card blocking due to pre-set fraud parameters....

The Daily Budget Alert feature allows primary cardholders to enable notifications for transactions exceeding their spending limit. These notifications are sent to your mobile number and email. Important note: This feature does not disable or prevent the credit card from making transactions. ...

Enroll in the all-new Security Bank app to add/modify your card daily budget and explore its newest features and services by downloading the new app via Apple App Store, Google Play Store or through the Security Bank website....

The all-new Security Bank via web browser is compatible with the following: Chrome Firefox Safari Edge Samsung Internet Opera Please ensure that you have the latest version of your preferred browser for the best experience....

To pay your bills: Log in to your app. Tap on "Pay Bills". Select your source of funds. Choose the biller that you wish to pay. Fill out the required details and click on "Submit". Once you confirm that all the details provided are correct, tap "Pay".    ...

There are no additional charges when you purchase load through Security Bank Online. The load amount that you select will be the same amount loaded to your device....

When you enroll for online access, you will be asked to create your own User ID and Password, which will be used every time you log in to online banking to access your accounts.   Your nominated User ID is unique. The system will reject a User ID that has been used earlier by another user of Security Bank Online. Be sure to nominate a User ID that c...

Upon successful enrollment in the all-new Security Bank App, all your eligible accounts will be auto-enrolled and reflected in the new online banking platform. Your previous Security Bank Online app and Security Bank Mobile app accounts will be deactivated automatically after 24 hours from successful registration....

Transactions can be scheduled for Bills Payment, Fund Transfer, Prepaid Mobile Reload, eSecure Savings and UITF Subscribe.   When scheduling transactions, the are 3 options to choose from:   Immediate – Transaction is executed immediately after you submit and confirm the instruction.   Post-dated – Transaction is executed once at a defined later dat...

Cancellation of a checkbook re-order is possible two days from the date of request through Security Bank Online for as long as the status of your request is still pending....

It's called Security Bank app. The old versions were called Security Bank Online & Security Bank Mobile....

If you have multiple accounts or products with us, you may choose one to use for registration. Once you have successfully registered using that account, registering using other accounts will not be allowed. Important note: Be sure to save your username and password after registration to avoid issues....

Security Bank gives you the option to update your PIN in case you forget it.  Simply log in to your registered device, and in the Transaction Pin screen found when you initiate any transaction, click "Forgot PIN" allowing you to update your account TPIN. ...

Once the new app is officially launched, you will be notified on your current Security Bank app, informing you that the all-new app is ready for download....

Reporting a trip abroad allows the bank to monitor unusual transactions made by the client. It also prevents unwanted declined transactions and possible card blocking due to pre-set fraud parameters. To report your upcoming trip abroad:  Log in to the all-new Security Bank app. From your dashboard, select the card account that you plan to use abroad...

For Bank accounts (CASA) Available Balance – refers to the withdrawable balance today, exclusive of uncleared check deposits and any amount on hold.  Current Balance – refers to the total account balance including any amount on hold or from uncleared check deposits.   For Credit Cards Available Credit Limit – refers to the amount that can still be c...

To update your contact number, you may log on to Mobile App and go to More > Change Email Address/Change Phone Number. The update will require an OTP. If you do not have an access on your old phone number, you may fill out the webform at  https://www. securitybank.com/customer-information-update /, or call our Customer Service Hotline at (02) 888...

To close an eSecure Savings (eSS) account with zero remaining balance via the all-new Security Bank app: Log in to Security Bank Mobile App. Select the eSecure Savings (eSS) account you want to close. In the account details screen, select the "Information" tab. In the information tab, click "Close eSS Account". A pop-up confirmation message will app...

Once you have successfully registered in the all-new Security Bank app, your previous Security Bank online banking accounts will be disabled after 24 hours....

These features need to be disabled in the old applications to ensure that your latest saved favorites, scheduled transactions, and card control preferences are synced correctly to the new app. ...

Here are some possible reasons why you might be unable to enroll/register with your account in the all-new Security Bank app: Non-individual account: If you are trying to enroll using a non-individual account (such as a corporate or business account), it is not eligible for online enrollment and will result in an error message. Joint AND account: On...

Clients can do self-service by inputting their case ID into the form to know the status of their concern/s. To view Security Bank's Case Status Inquiry: Log in to your Security Bank's App. On your homescreen/dashboard, tap the headset icon. On the Help & Support Page, tap on "Case Status Inquiry". Fill up our secured webform using your Case ID a...

Your latest credit card balance may be viewed in your Printed/Electronic Statement of Account (eSOA) or through the all-new BetterBanking app. To view your credit card eSOA: Log in to the all-new Security Bank app. From your homescreen/dashboard, select your credit card for eSOA viewing. Tap on “View eStatement”. Provide the date of the eSOA. Once y...

If you need real-time assistance, you can get help from our Security Bank's Virtual Customer Advisor or ask to speak to a live agent by following these steps: Log in to the app. On your homescreen/dashboard, click the headset icon. On the Help & Support page, click on "Chat with us". A pop up with the Data Privacy will show on screen. Tap "Conti...

Please call the Security Bank Online Help Desk at +63(2)8887-9188 or go here: https://www.securitybank.com/online-banking/sbol-helpdesk/. You will be asked some verification questions before your User ID will be unlocked....

You may only amend/cancel a scheduled bills payment or fund transfer at least one (1) banking day before the scheduled date. Take into account that the transaction cut-off time is at 10:00 pm for bills payment.  You may not stop a bills payment or fund transfer once the transaction has been processed. Your online statement can, however, be useful as...

Log in to Security Bank Online  Go to “Payments and Transfers”   Select “Reload Mobile Phone”   Enter the details of your purchase (TELCO, amount, mobile number, etc.)   Submit and confirm your transaction...

Security Bank Online provides a number of security measures to protect the confidentiality of your accounts when banking online which includes the following:   Nominated User ID and PasswordWhen you enroll for online access, you will be asked to create your own User ID and Password, which will be used every time you log in to Security Bank Online to...

After a successful reload transaction, the load will be immediately sent to your device....

The standard turn-around time is two (2) weeks from the date of your request. You will receive an email notification that your checkbook is available for pick-up from your branch of account....

Log in by entering your User ID and Password then click Log-in. On the upper-right side, click on your name. Select and click “Change Own Password”. Enter the correct answer to your Challenge Question and click Submit. Enter Old Password then your nominated password Retype nominated password Click confirm and changes will be reflected...

You can change or reset your Password by clicking the Forgot Password link from the Security Bank Online Home page. To verify your identity, you will then be required to provide User ID, your registered email address, and the answer to your Challenge Question. If information are provided correctly, you will receive a temporary password thru your reg...

As long as you have Internet access and a computer or mobile device with a compatible browser, you may access Security bank Online 24/7....

SBOL has daily aggregate limit of Php 600,000. This limit is combined for Fund Transfer to Others, Bills Payment, Prepaid Mobile Reload and eGiveCash. There is no amount limit per transaction for Fund Transfer to Own account.   Instapay has Php 50,000 limit per transaction and Php 100,000 limit per day....

Please call the Customer Contact Center at +63(2)8887-9188 to report your lost/stolen card for blocking. Once done, you can still log in to your account but you can no longer view your balances nor submit other requests on the lost or stolen card....

Upon submission of your checkbook re-order, you will receive an email confirming the receipt of your request. You will receive another email confirming the approval or rejection of your request. You may also check the status of your request through the view/cancel checkbook request function in Security Bank Online....

As an added protection, you are required to nominate a Challenge Question that only you will be able to answer. To ensure that nobody else can change your password except you, nominate challenge questions that are not easily guessed by other people....

After successful device registration, newly registered devices are not allowed to perform transactions that require step-up authentication (SMS OTP, push notification approval or Offline OTP) within 24 hours....

For successful "Forgot PIN", there will be a 4-hour cooldown before you are able to perform transactions that require step-up authentication (SMS OTP, push notification approval or soft token). To change your Transaction PIN: Log in to your app. From your account dashboard, tap on "Settings". Select "Change Transaction PIN". Authenticate using your ...

For successful "Forgot Password" action using SMS OTP as the authentication method, there will be a 4-hour cooldown before you will be allowed to perform transactions that require step-up authentication (SMS OTP, push notification approval or soft token). For successful "Forgot Password" via soft token authentication, no cooldown shall be applied. C...

It’s an all-new app that’s faster, more reliable, more intuitive, andcdeveloped with world-class experts using best-of-breed core banking tech, allowing for new and better features that provide the best and most secure user experience....

Yes, it is uploaded in the all-new Security Bank app. You may find the ‘General Terms & Conditions’ or the ‘Privacy Policy’ upon registration or if already registered, under the Help & Support section of the app.  Registration:  ...

Here are possible reasons why you have not received your e-mail activation link or e-mail notifications:  There may be a telco-related issue in your area. Kindly try to find better reception or try again during non-peak hours. The email might have gone to your spam folder. You might be using a secure e-mail client which is blocking the e-mail from y...

You only need to enroll one Security Bank account or product and all your other accounts will be automatically synced into the app....

Yes, you can but you will need to have an existing savings account, credit card, Time Deposit or UITF account to register and use the app....

Using an international number to enroll for Security Bank App is allowed. However, certain county codes not supported by our service provider. Please refer to this list to see if your county code is supported.   Link: https://static.helpjuice.com/helpjuice_production/uploads/upload/image/ 6042/3537201/1696583210555- Copy%2Bof%2BList%2Bof%2BSelect%2B...

Yes! Registration to Security Bank via web browser is possible through desktop or laptop. Upon successful registration, you will be prompted to download the mobile app and set up your transaction PIN. Once completed, you can approve your web logins and transactions using your phone. This is in line with our aim to promote mobile-first online banking...

In case your device is offline, you may select the "Generate Soft Token" screen on the login screen of the application.  Just provide your transaction pin and a soft token will be generated for you to use when making transactions through the website. ...

Your existing favorites and scheduled transactions will still be available in the all-new Security Bank app once you register successfully. ...

The recipient nicknames of your saved favorites have been modified to facilitate faster transactions. Additionally, this is to ensure that you are sending funds to the correct recipient....

Please be advised that saved account nicknames will not be reflected in the all-new Security Bank app and Security Bank via web browser. However, you can still set your preferred account nickname by:  1. Clicking the account in the account dashboard. 2. Tap “Edit” button. ...

You may edit your saved favorites and scheduled transactions 24 hours after registering in the all-new Security Bank app. ...

Enroll in the Brand-New Security Bank App to be able to lock/unlock your credit card conveniently, and explore its newest features and services by downloading the new app via Apple App Store, Google Play Store or through the Security Bank website....

To lock/unlock your credit card when using the all-new Security Bank app or via web: Log in to the all-new Security Bank app. From the homepage/dashboard, scroll down to the “Credit Card” section and select your preferred credit card from the list Select the “Manage” tab. In the “Lock Card” section, switch on the toggle button to lock your card. Rea...

To set up a Daily Budget Alert: Log in to the all-new Security Bank app. From the homescreen/dashboard, scroll down to the “Credit Card” section and select your preferred credit card from the list. Select the “Manage” tab. Switch on the toggle button beside “Set Daily Budget Alerts”. Tap on “Amount,” enter your preferred amount and tap on “Confirm”....

To create an eSecure Savings (eSS) account via Mobile App: Log in to the all-new Security Bank App. From the homescreen, scroll down and select “Services”, then select “eSecure Savings”. Click "Next". Select a source account (if applicable). Enter your preferred eSecure Savings (eSS) account nick name. Enter the initial deposit amount (Min. amount i...

These products are eligible for eSecure Savings account creation: Easy Savings Account All Access Account...

To reload your mobile phone through the all-new  Security Bank app: Log in to the all-new Security Bank app. On the homescreen/dashboard, select "Reload Mobile". Select your preferred Source of Funds. Fill out necessary details, such as the recipient's mobile number, preferred Telco, and preferred load amount. Click "Submit". Enter your Transaction ...

Supported telcos are Globe, Smart, and Sun Cellular....

The recipient should receive the load upon successful confirmation of the mobile reload done in the all-new Security Bank app....

No, only predefined load packages are available for reload through the app....

If you have a USD Checking or Savings account, you may pay for your Security Bank USD billing statement through the all-new Security Bank app or through Security Bank via web browser. For instructions on how to pay your bill via the all-new Security bank app, click here. Additionally, you can also pay your credit card bill (in US Dollars) at any Sec...

No, an eSecure Savings (eSS) account may not be used as a source of payment....

You may send from PHP500 up to PHP10,000 per transaction (in denomination of PHP100). Please note that there is a monthly cash limit of PHP50,000 per recipient mobile number. ...

No, the passcode is only sent to the sender. Important Note: It is the sender's responsibility to provide the passcode to the recipient....

No, only your PHP Checking or Savings account can be used for eGiveCash transactions....

Yes, an SMS will be sent to the sender’s mobile number 24 hours before an eGC expires....

Quick Balance is a new feature in the all-new Security Bank App that allows users to view their Savings Account Balance and Credit Card Available Limit without the need to login. Important Note: This feature needs to be enabled under your app’s settings to work....

To manage Quick Balance:  Log in to your Security Bank App. On the homescreen/dashboard, click "Settings". Select "Quick Balance" under General Settings. Toggle ON "Activate Quick Balance". Select the accounts you want to display/hide and click "Save". Authenticate using your Transaction PIN. Note: You will also receive SMS and email notifications f...

To ensure the security of your account, we masked the full digits of your account and card number and just showed the last 4 digits....

On the all-new app or via web browser, click on the "Help & Support" icon at the top right corner of the screen. You will see a list of options to choose from. Select the one that matches your query or concern....

To view Security Bank's Branch/ATM locator: Log in to the app. On your homescreen/dashboard, tap the headset icon. On the Help & Support Page, click on "Branch/ATM Locator". Click on "Allow Access" to your device location. From the "Map" view, you will find suggestions for the nearest branch based on your location. You may also tap on the “Searc...

Clients will be up to date with important banking information, such as security alerts, holiday advisories, scheduled system activities, etc. To view Security Bank's Advisories: Log in to the app. On your homescreen/dashboard, tap the headset icon. On the Help & Support Page, tap on "Bank Advisories". Alternatively, you may click here to visit o...

Following Security Bank’s social media pages is a great way to stay up-to-date with the latest news and updates on our products and services as well as running promotions and events. You can access are official social media pages straight from the app, just log in to the app > Go to Home screen > Tap on the headset icon > Tap on the social ...

To show/hide your selected Checking or Savings account: Log in to the all-new Security Bank app.   Go to "Settings" and click on "Show/Hide Accounts". Toggle button of the account that you want to show or hide. ...

TPIN serves as your agreement or consent to display the balances/limits of your selected accounts....

Please be advised that we have already disabled these features. To access these features, kindly download the all-new Security Bank app via Apple App Store, Google Play Store or through the Security Bank website. Important Note: Your existing favorites and scheduled transactions will still be available in the all-new Security Bank app once you have ...

Please immediately report any suspicious transaction or activity thru the Security Bank Online Help Desk at +63(2)8887-9188 or email us at sbonline@securitybank.com.ph. Also, you may report it by accessing https://www.securitybank.com/sbol-security-reminders/, then click Report Fraud....

Prepaid load is available for all networks such as Globe, Smart and Sun Cellular....

The older versions of Security Bank Online will be accessible until further notice. However, all users are encouraged to sign up with the all-new Security Bank App. To serve as your reference, these are the icons of our older apps: Security Bank Online (version 1) Security Bank Mobile (version 2) Note: Please be informed that your access to the olde...

Yes, you’re allowed to use the all-new Security Bank app with your existing Security Bank Credit Card.  If you register in the all-new app using any Security Bank Credit Card, your other Security Bank accounts and credit cards will be automatically synced in the all-new app as well.  ...

Yes, transactions are reflected on your accounts real-time. This means that you can view transactions on your enrolled accounts instantaneously as the activity occurs.   Transactions done on Security Bank Online are done real time. Take note however, that the prescribed cut-off time for bills payment is at 10:00 pm. This means that if a payment is m...

Here are possible reasons for unsuccessful registration: The account you are trying to enroll is a non-individual account that is not eligible and will result in an error message. Your account does not yet exist in our records. This typically happens for newly opened accounts. Your account will be eligible for online banking enrollment/activation 24...

If you are having difficulties logging in, here are a few scenarios that may be applicable to you: Your account is locked due to multiple incorrect login attempts. You may try again after the indicated lock period has passed. You forgot your password.  You may select the “Forgot Password” option on the login screen of the application. Input your reg...

The all-new Security Bank app provides a number of security measures to protect the confidentiality of your account when banking using your smartphones that include the following: During your initial mobile app login, an SMS OTP will be sent to your registered mobile number to validate the action. After a successful first-time login, the mobile app ...

The all-new Security Bank app is the enhanced version of our online banking. We aim to consistently improve our product by releasing the latest version, considering customer feedback. We highly recommend you to enroll and explore its newest features and services by downloading the app through Apple App Store (iOS) and Google Play Store (Android) or ...

The Quick Balance feature provides you convenience when you need to quickly access information like your Savings Account Balance and Credit Card Available Limit without the need to login and access your app’s full features. Like any other financial apps, you must be vigilant with whom you give access to your phone to avoid unauthorized use or exposu...

A local reference number and the details of the transaction will be shown on the screen.  You will also receive an email notification from Security Bank Online to confirm if your bills payment or funds transfer is successful or not.  It is also advisable to check your balance and see if you have been debited of the payment or transfer amount....

You may download the app through Apple App Store (iOS) and Google Play Store (Android) or by visiting the Security Bank website. Make sure to download the Security Bank App with the sparkle in the logo to download our latest app.  ...

You may register by downloading the all-new Security Bank app and following steps below: Click on "Register". 2. Read and click "Continue" to accept the terms and conditions 3. Choose an account you want to use to register: For Checking/Savings/Time Deposit Account, prepare the following: 1. 13-digit account number 2. Registered mobile number 3. Dat...

Download the all-new Security Bank App and register your existing Security Bank Credit Card.  You may download the all-new app from the App Store (for iOS devices) or the Google Play Store (for Android devices). Remember to look for the app with the sparkle in the logo to get the brand-new version....

Please be advised that online banking accounts in the older versions of the app will be deactivated within 24 hours of successfully registering in the all-new Security Bank app....

Yes, you should receive an OTP through your mobile number under the following conditions: Your mobile number (whether it's local or international) is registered in our records. Roaming is activated on your mobile number. You can also approve your web login using the following methods: Method 1: Click the prompt sent to the all-new app. Ensure that y...

This happens if we detect that the device you are using has been jailbroken.For the safety and security of your account, kindly register again with a non-jailbroken device. This may also happen with unsupported devices or operating software (OS).Kindly ensure that your device OS is updated. For web browsers, you may register using the following brow...