If you need real-time assistance, you can get help from our Security Bank's Virtual Customer Advisor or ask to speak to a live agent by following these steps:
- Log in to the app. On your homescreen/dashboard, click the headset icon.
- On the Help & Support page, click on "Chat with us".
- A pop up with the Data Privacy will show on screen. Tap "Continue" to go to the next screen and start chatting!
Important Note: Our Facebook Messenger chat live agents are available from 6AM to 12MN and our in-app chat live agents are available 24/7.