Here are possible reasons why you cannot see your CASA account in the all-new Security Bank app:

1. The account you are trying to enroll is a non-individual account that is not eligible and will result in an error message.

2) Your account does not exist in our records yet. This typically happens with newly opened accounts. Your account will become eligible for online banking enrollment one banking day after opening the account.

If none of the above apply to you, please report the issue through our Help Form.