Here are some possible reasons why you might be unable to enroll/register with your account in the all-new Security Bank app:
- Non-individual account: If you are trying to enroll using a non-individual account (such as a corporate or business account), it is not eligible for online enrollment and will result in an error message.
- Joint AND account: Only Joint OR accounts are eligible for online enrollment.
- Newly opened account: If your account is newly opened, it might still be undergoing processing. Typically, newly opened accounts become eligible for online banking enrollment or activation after 24 hours.
- Mobile Number Mismatch: You might not receive the one-time PIN (OTP) needed for enrollment if the mobile number you are currently using differs from the registered mobile number in our records. If you recently updated your contact information, please ensure that you’ve filed a request via our Customer Information Update (CIU) webform here.
If none of the above scenarios apply to you, please report the issue through our Help Form.
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