This message appears when additional security checks are required for your transaction. Please call our hotline at +632 8887 9188 so our Customer Service team can assist you and coordinate the next steps with the Fraud team, if needed.
I've been receiving this error message on my transaction: "Transaction declined for your security. Please check your SMS or call our hotline at (02) 8887 9188."
Administrator
Written By Isabelle Lumibao (Administrator)
Updated at August 11th, 2026