Will I be able to receive my Mobile OTP when I’m abroad?

Written By Isabelle Lumibao (Administrator)

Updated at April 19th, 2024

Yes, you should receive an OTP through your mobile number under the following conditions:

  • Your mobile number (whether it's local or international) is registered in our records.
  • Roaming is activated on your mobile number.

You can also approve your web login using the following methods:

Method 1: Click the prompt sent to the all-new app. Ensure that you have strong internet connection. 

Method 2: Generate an Offline OTP using the all-new app.

  1. Open the all-new Security Bank app.
  2. On the pre-login screen, click “Offline Soft Token”.
  3. Click on “Generate Offline OTP”.
  4. Authenticate using FaceID/biometrics or your Transaction PIN.
  5. Your 6-digit Offline OTP will now display. Tap on “Done” once you've used the pin to authenticate your web login.