Yes, you should receive an OTP through your mobile number under the following conditions:
- Your mobile number (whether it's local or international) is registered in our records.
- Roaming is activated on your mobile number.
You can also approve your web login using the following methods:
Method 1: Click the prompt sent to the all-new app. Ensure that you have strong internet connection.
Method 2: Generate an Offline OTP using the all-new app.
- Open the all-new Security Bank app.
- On the pre-login screen, click “Offline Soft Token”.
- Click on “Generate Offline OTP”.
- Authenticate using FaceID/biometrics or your Transaction PIN.
- Your 6-digit Offline OTP will now display. Tap on “Done” once you've used the pin to authenticate your web login.