Here are possible reasons for unsuccessful registration:

1. The account you are trying to enroll is a non-individual account that is not eligible and will result in an error message.
2. Your account does not yet exist in our records. This typically happens for newly opened accounts. Your account will be eligible for online banking enrollment/activation 24 hours after account opening.
3. Your mobile number is not updated with us, and you cannot receive the one-time PIN (OTP) needed to activate your enrolment. If you recently changed your contact information, please update it with us by filing a request via our Customer Information Update (CIU) webform here . 

Important Note: If none of the above apply to you, please report the issue through our Help Form.