Here are possible reasons for unsuccessful registration:
- The account you are trying to enroll is a non-individual account that is not eligible and will result in an error message.
- Your account does not yet exist in our records. This typically happens for newly opened accounts. Your account will be eligible for online banking enrollment/activation 24 hours after account opening.
- Your mobile number is not updated with us, and you cannot receive the one-time PIN (OTP) needed to activate your enrolment. If you recently changed your contact information, please update it with us by filing a request via our Customer Information Update (CIU) webform here .
Important Note: If none of the above apply to you, please report the issue through our Help Form.