Why can’t I enroll or add my account/s in SB Online?

Written By Security Bank ()

Updated at October 9th, 2023

Here are some possible reasons why you are not able to enroll in Security Bank Online (SB Online):  

1.    The account you are trying to enroll is not eligible and will result in an error message:

  • Jr. One Savings Account
  • CheckOne
  • CheckPower
  • Non-Individual Accounts

2.    Your account does not yet exist in our records. This typically happens for newly opened accounts. Your account will be eligible for online banking enrollment/activation 24 hours after account opening.

3.    Your mobile number is not updated with us and you cannot receive the one-time PIN (OTP) needed to activate your enrolment. If you recently changed your contact information, please update it with us by filing a request via our Customer Information Update (CIU) webform here. 

If none of the above applies to you, please report through our Help Form.


Was this article helpful?