What should I do if I lose my credit card?

Written By Gerard (Collaborator)

Updated at September 27th, 2023

If you are trying to report a lost or stolen card, please contact us immediately through any of the following channels:

  1. 24/7 Customer Service Hotline at (02) 8887-9188
  2. At a Security Bank branch near you
  3. Our Report Lost or Stolen Credit Card webform

Please be advised that a corresponding replacement card fee of PHP400 will be charged per card. Click here for the complete list of fees and charges. A credit card replacement takes 5-7 banking days for Metro Manila addresses and 7-10 banking days for Provincial addresses and will be delivered to the customer's registered delivery address.

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