My credit card was damaged, what should I do?

Written By Gerard (Collaborator)

Updated at September 27th, 2023

You can request a new card via any of the following:

  1. 24/7 Customer Service Hotline at (02) 8887-9188
  2. Sending an email request to
  3. At a Security Bank branch near you

Please be advised that a corresponding replacement card fee of PHP400 will be charged per card. Click here for the complete list of fees and charges. A credit card replacement takes 8 - 10 banking days (for Metro Manila addresses) and 10 - 13 banking days (for Provincial addresses) and will be delivered to the customer’s registered delivery address.



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