Here are some possible reasons why you are not able to enroll in Security Bank Online (SB Online):
1. The account you are trying to enroll is not eligible and will result in an error message:
- Jr. One Savings Account
- Non-Individual Accounts
2. Your account does not yet exist in our records. This typically happens for newly opened accounts. Your account will be eligible for online banking enrollment/activation 24 hours after account opening.
3. Your mobile number is not updated with us and you cannot receive the one-time PIN (OTP) needed to activate your enrolment. If you recently changed your contact information, please update it with us by filing a request via our Customer Information Update (CIU) webform here.
If none of the above applies to you, please report through our Help Form.