Why am I not receiving my email activation link or email notifications?

Written By Security Bank ()

Updated at October 5th, 2023

Here are some possible reasons why you’re not receiving e-mail activation link or e-mail notifications:

1.    There may be a telco-related issue in your area. Please try to find better reception or try again during non-peak hours.

2.    The email might have gone to your e-mail client’s spam filter. Double check if it’s there.

3.    You might be using secured e-mail client which is blocking the e-mail from our system. Please contact your system administrator to resolve this issue.

4.    Your current mobile number or e-mail address is not updated with us. Since you will activate your account via OTP sent via SMS or activation link sent via e-mail, you will need to update your contact information with us. Click here to update your details.

If none of the above applies to you, please report the issue through our Help Form.

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