Why haven't I received any emails regarding the migration?

Written By Isabelle Lumibao (Administrator)

Updated at September 30th, 2025

Your company’s registered email addresses in Digibanker may be outdated or inactive. To update them:

  1. System Administrators should submit a signed Letter of Instruction (LOI) to your Relationship Manager.
  2. Non-System Administrator users can have their details updated directly in Digibanker by a System Administrator.

Once updated, users will begin receiving timely advisories regarding the migration.