To be eligible for migration from DigiBanker to Security Bank Enterprise, users must meet the following criteria:

1. Non-System Administrative Users
(Users created by System Administrative users in DigiBanker)

• Must have logged in to DigiBanker at least once in the past 6 months
• Must have complete enrollment details: 
  • First name
  • Last name
  • Email address
  • Country code
  • Mobile number
  • Role name
  • Authorization level
  • Product
• Email address must follow standard format
• Mobile number must meet character length requirements based on country code
• Must not share email address or mobile number with users from another company
• If shared within the same company, first and last name must match exactly (e.g., “Juan dela Cruz” ≠ “Juan D.L. Cruz”, thus these users are not eligible for migration)

2. System Administrative Users
(Users defined in the Customer Information Form during enrollment)

• Must have complete enrollment details: 
  • First name
  • Last name
  • Email address
  • Country code
  • Mobile number
  • Role name
• Email address must follow standard format
• Mobile number must meet character length requirements based on country code
• Must not share email address or mobile number with users from another company
• If shared within the same company, first and last name must match exactly (Refer to above example)

Note: We will notify you once your company’s migration schedule is finalized. In the meantime, please review and update your DigiBanker user records to ensure they meet the criteria above for a smooth transition.

Read also: What is the criteria for merging of DigiBanker users in Security Bank Business/Enterprise?