For security, only one mobile device can be enrolled at a time. This ensures that your designated device authorizes web logins and transactions, adding protection against unauthorized access.
Additional benefits:
Biometric authentication: Use fingerprint or facial recognition for secure access.
One-tap approval: Receive instant alerts for web login attempts to stay informed and in control.
Troubleshooting tips:
Log out and log back in to refresh the app.
Update to the latest app version for bug fixes and improved functionality.
Check your internet connection for stability.
Offline OTP generator:
Authorize web logins and transactions even without mobile network connectivity. To generate and use an Offline OTP:
Open the app and select Offline Soft Token on the login page.
Enter your Transaction PIN to generate the OTP.
Use the OTP within 5 minutes to approve your login or transaction.
Important: Never share your OTP. Security Bank employees will never request it.