Why have I not received my email activation link or any email notifications?

Written By Isabelle Lumibao (Administrator)

Updated at April 15th, 2024

Here are possible reasons why you have not received your e-mail activation link or e-mail notifications:
 

  1. There may be a telco-related issue in your area. Kindly try to find better reception or try again during non-peak hours.
  2. The email might have gone to your spam folder.
  3. You might be using a secure e-mail client which is blocking the e-mail from your system. Please contact your system administrator to resolve this issue.
  4. Your current mobile number or e-mail address is not updated with us. Since you will activate your account via OTP sent via SMS or activation link sent via e-mail, you will need to update your contact information with us. Click here to update your details.

Important Note: If none of the above apply to you, please report the issue through our Help Form.