I have received notification that my card was unsuccessfully delivered, what should I do?

Written By Gerard (Collaborator)

Updated at September 27th, 2023

Here are possible reasons for unsuccessful credit card delivery attempts:

  1. Invalid Address - the delivery address provided is incorrect or incomplete, making it challenging for the courier to locate.
  2. Out-of-Service Area - the delivery address could be in an area where the courier doesn't operate or has limited service.
  3. Unavailable Recipient - when the courier at the delivery address, no one was there to accept the credit card

You may request for redelivery of your credit card through any of the following:

  1. Replying to the SMS notifiction sent to your registered mobile number.
  2. Calling our 24/7 Customer Service Hotline at (02) 8887-9188.

Was this article helpful?