Why can't I enroll?

Written By Security Bank (Administrator)

Updated at January 31st, 2022

There are a few possibilities as to why you’re not able to enroll/activate your Security Bank Online Account.  

  1. The account is not eligible because it is tagged as a non-individual account. You may contact customer support or visit an SBC branch to resolve this. You may also report this as a bug here: https://www.securitybank.com/online-banking/help/feedback/  
  2. Your current mobile number or email address is not updated with us. Since you will activate your account via OTP sent via SMS or activation link sent via email, you will need to update your contact information with us. You can do it online here: https://www.securitybank.com/customer-information-update/ 
  3. Your account does not yet exist in our records. This typically happens for newly opened accounts. Your account will be eligible for online banking enrollment/activation 24 hours after account opening.  
  4. If all of the above does not apply to you but you still cannot enroll/activate online banking, please report it here: https://www.securitybank.com/online-banking/help/feedback/ 
  5. In case you've already tried to enroll and have reached the OTP/email validation page and then encountered an error, you may have to wait some time before you can attempt to enroll again. For OTP, you need to wait 5 minutes. For email, you may have to wait up to 24 hours.

Disclaimer: These FAQs are only applicable to Security Bank Online Beta. 

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